Dental Office Manager

Perfect Smile Dental Care - Santa Clara, CA
Posted: September 14, 2020

Perfect Smile Dental Care is an experienced dental service with a core belief in a customer first approach. We have two locations in San Jose and Santa Clara. Our focus is to bring convenience and efficiency with the latest technology for our patients in the Bay Area. We believe that individual satisfaction comes with bringing goodness into the world while lessoning the pain. Our particular brand of contribution is to relieve pain via Dentistry. As we all know, a toothache can cast darkness over life if left untreated.

We are searching for an office manager overseeing a growing team of 10.
Not just any office manager -- just as we are not just any dental office --
? We are looking for someone that has a passion that mirrors our value system.
? Our office manager will have the experience of overseeing office staff (minimum of 4 years)
? Experience with day to day office management
? Has the ability to convey and enforce a Company's policies and procedures
? This person will lead with gentle patience guided by the wisdom of assertive leadership.
? This person can adapt easily to innovation and procedural adjustments
? We are looking for leader who can inspire dedication and will calibrate the team into greater efficiency.

Dental experience is not required. If you have experience in managing a team in a professional office setting, utilizing the above mentioned traits, we will train you on the technical parts of the dentistry industry.

This is a great opportunity for someone who requires a work environment that promotes unity with the greater purpose of delivering exceptional care.

This drive is tangible in our high Yelp ratings and other various online systems -- all within an industry that elicits anxiety, frustration and often represented by apathetic workers with antiquated technology and attitude.

You can also learn more about our team through this video:

https://vimeo.com/57002062

Key Responsibilities:

? Oversee all operational activities that our Patient Care Coordinators do:
? Answer phone and schedule appointments
? Present treatment plans to patients and make financial arrangements
? Interact with insurance companies to verify dental benefits.
? Management tasks include:
? Plan and assign projects and tasks to team members.
? Responsible to making sure our daily and monthly goals are met.
? Interviewing, hiring and training patient care coordinators
? Appraising performance; rewarding and disciplining employees
? Addressing patient complaints and resolving problems
? Establishing and maintaining dashboards, reports, and other analytical tools to track and measure the success of the operations
? Promote initiatives to inspire high morale, employee retention and job satisfaction

Desired Experience and Qualifications:
? Bachelor's degree required
? Minimum of 4 years of progressive experience in operations or retail management.
? S/he will embody the ideals of a good businessperson
? Have a high level of verbal and written communication
? Ability to analyze and present conclusions on business performance, gathering and synthesizing data as needed
? Demonstrated history of translating high-level strategic goals and business objectives
? Successful track record in achieving and exceeding operational goals in a high growth company
? Will be able to show actionable changes in the processes and policies of the department via implementation using clearly defined and valid metrics.

Additional Personal Attributes:
Operationally:
? Strategic, analytical- data and metrics driven
? A customer-centric mentality combined with strong problem resolution skills
? Ability to handle demanding, stressful situations in a professional (calm, collected, clear headed thinking) manner
? Maintaining flexibility as conditions change; able to organize and prioritize effectively to reflect these changes
? Ability to embrace the sense of urgency, innovation and resourcefulness required at a fast-paced small company environment

Interpersonally:
? Good listener Strong leadership skills. Must have the ability to motivate others and a positive "can do" attitude
? Kind and caring towards colleagues, views co-workers as "family"
? Self-directed/motivated
? Flexible and adaptable
? Resourceful and creative
? Leads with integrity and elicits trust and communication

Location:
We're located in sunny Northern California in the city of Santa Clara, 30 minutes from Stanford University. Our 2 locations are both in the center of Silicon Valley high tech companies: Intel, Yahoo, Google, McAffee, etc. We're also minutes from the new 49ers stadium.
You can enjoy a gorgeous day exploring San Francisco, or a trip to the beach, skiing, hiking, all within driving distance.

We're conducting interviews this week. Please send your resume for consideration. All inquiries will be kept confidential.