Orthodontic office seeks Superstar Patient Care Specialist!
Who are we? we are an upscale, fun loving, patient-centered orthodontic office located in Johns Creek. We treat every patient like a VIP and are known for our absolutely awesome staff that consistently delivers "WOW" experiences.
Are you ready for an exciting job? We are looking for an extremely upbeat, high energy, friendly, enthusiastic, intelligent, and hard-working person that has a proven history of achieving awesome results for this role. This position mixes a combination of Guest Services, Front Desk, Financial/Insurance and marketing/Public Relations. We are seeking an individual with a "retail mentality" that can bring a "How can I help you?" approach to our dental office. Prior retail and/or dental experience is preferred but not required. An outgoing and friendly personality with exceptional customer service is a MUST!
This position is known as the Patient Coordinator. Here are some of the duties that this position will be responsible for:
- Providing exceptional customer service ( A MUST!!)
- Answering patient calls
- Responding to patient emails
- Scheduling new/current patients
- Maintaining a customer lead sheet
- Mailing new patient paperwork packets
- Checking all new patients insurance benefits
- Greeting new/current patients
- Offering patient amenities (such as coffee, cold beverage, etc.)
- Assisting new patients with forms and check-in
- Collect and post both patient and insurance payments
- Manage the basic financial and insurance systems
- Liason between front and back office
- Assist with marketing projects and special events/public relations
This is a full-time position, with hours from 7-5:30 M,W, 8:30-5:30 T,TH and 9-1 on some Fridays. I look forward to hearing from you!