Dental Hygienist Manager

Do you have a passion for leadership and for making people smile? If so, we’d love to speak with you about managing our first-ever LA retail store!

Candid Co. helps customers achieve the smile they've always wanted by delivering affordable and convenient clear aligners. We’re looking for a seasoned leader with experience in orthodontics and retail management to chart the course for how our new store will deliver a best-in-class customer experience.
Bring along your passion, and grow with us as we make new smiles together!
Job Responsibilities:

• Lead a team of Candid Co. brand ambassadors as we launch in the Los Angeles market! Model the behaviors that reflect our company’s core values
• Hire up your team! You’ll own all facets of identifying, recruiting, training, and onboarding an all-star team
• Create a fun, engaging, and ambitious in-store culture by ensuring every team member is involved, valued, and recognized for his/her contributions
• Ultimate responsibility for store performance - the buck stops with you when it comes to customer experience and sales
• Coach employees, recognizing their strengths and developing their opportunities
• Design and execute on the scheduling, processes, and performance management systems needed to achieve stellar performance
• Make customers feel comfortable by speaking knowledgeably and confidently about clear aligners
• Educate customers about our product and get them excited about their new smiles!
• Communicate early and often with the broader Candid team to share learnings and collaborate on new ways we can work together to raise our game!
• Ensure that the retail operation adheres to all policies and procedures relating to security, health, and safety
• Oversee maintenance of the facility and equipment, and accuracy of in-store inventory
• Our company is growing swiftly - be flexible and make changes to the operation of the store as we evolve!
• Periodically assist staff with taking customers’ intraoral scans and diagnostic photographs

What You’ll Need:

• 5+ years orthodontic practice management experience. Retail experience a plus
• Orthodontic Dental Assistant Certification/Dental Hygienist Certification
• Comfort with intraoral scanners and dental software systems
• Expertise working with clear aligners
• Excitement to expand your skill set and work as a great teammate!
• Extreme attention to detail
• Sense of urgency at all times
• Crisp oral and written communication skills

Who You Are:

• You naturally make people - both your direct reports and customers - feel warm and welcome
• You are process-oriented and disciplined. You follow - and ensure that your team follows - established procedures
• You aren’t afraid to speak up when you need help, ask for feedback, or convey feedback to others up, down, or across the organization
• You’re excited and passionate about building, motivating, and developing a strong team with a common focus
• You’re a ruthless prioritizer who stays organized and manages your time carefully
• You’re trustworthy and have an unwavering moral compass
• You’re self-driven with excellent communication skills, solid problem-solving abilities, and an exceptional understanding of superior customer experience
• You’re flexible to work 7 days a week, including some holidays, between 7am and 9pm
• You’re positive, upbeat, and excited to change people’s lives!
   

 Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• Eligibility for incentive programs
• Corporate discount on aligners and whitening
• 3 weeks of paid time off
• Learn and grow as part of one of the fastest-growing startups in LA!